Returns & Exchanges
At MAZA, we take pride in the freshness and quality of our gourmet food products. If you are not completely satisfied with your order, we are here to help with a straightforward return or replacement process.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and photos of the items you wish to return.
Verification
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for food returns.
Package Your Items
Once approved, securely pack the unopened products in their original packaging to ensure they remain protected during transit.
Refund or Replacement
After we receive and inspect your return, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing